Ask yourself what you really, really want from health care.
“I’m going to bet nobody really wants a doctor visit or a blood test or a CT scan or a night in the hospital . . . You want Thanksgiving dinner with your family. Or quiet time with your partner. . . Or a dive in the cool water. Or to see that Van Gogh or hear that chorale one more time.. . . Health care has no intrinsic value at all. None. None. Health does, joy does, peace does. . . A health care system that gives us each what we really, really want . . . can be a system sustainable for our futures and for our children’s future. It is different from the one we have . . . We just have to ask first, “What do we want?” . . . “When it comes to your health and health care, what do you want? . . . What do you really want? . . . What do you really, really want?” Don Berwick, plenary speech “Squirrel,” IHI’s 21st National Forum, 08 December 2009.